FAQ'S

Frequently Asked Questions

Facility, Space And Units

  • What makes your storage facility different?

    StorageIsFun.com facilities are locally owned and family operated.

    West End Self Storage was built by our family, and AAA Climate Controlled Storage was acquired with the goal of maintaining a clean, secure, and professionally managed property.

    Unlike many corporate storage companies, our facilities have:

    • Hands-on ownership
    • A full-time local service person
    • Well-maintained properties
    • Personal customer service

    We take pride in the property because it’s part of our community.

  • What size unit should I rent?

    If you're unsure what size you need, we’re happy to help. You can contact us and we’ll recommend the right unit based on what you plan to store.

  • What items are not allowed?

    For safety reasons, the following items are not allowed:

    • Hazardous materials
    • Flammable liquids
    • Perishable food
    • Illegal items
    • Live animals
  • What can I store?

    You can store most household and business items such as:

    Furniture Boxes Seasonal decorations Business inventory Appliances Clothing and personal belongings*

Reserving A Unit And Moving In

  • How quickly can I move in?

    You can rent and move in the same day. Our online rental process only takes a few minutes, and once your rental is complete you can begin using your unit right away.

  • Do I have to sign a long-term lease?

    No. All of our storage units are rented month-to-month, so you can store your belongings for as long or as short a time as you need.

  • Do you provide locks?

    Yes. We provide high-quality Divinci locks, which are widely used in the self-storage industry because they are extremely secure and durable. This ensures every unit is protected with the proper lock designed for storage doors.

Managing My Account

  • How do I pay my bill?

    You can easily pay your bill online through our website anytime. Auto pay

Protect My Belongings

  • How secure are the units?

    Security is a top priority.

    Our facilities include:

    • Gated access
    • Security cameras
    • Bright lighting
    • Well-maintained buildings
    • Premium Davinci security locks provided to tenants

    These locks are specifically designed for storage facilities and are far more resistant to tampering than standard padlocks.

  • Do I need insurance for my stored items?

    Most storage facilities require tenants to have insurance coverage for stored belongings. Many homeowners or renters insurance policies already provide this coverage. If not, we can help point you toward simple and affordable options.

Office Hours

  • Sun
    Closed
  • Mon
    8:30 AM - 5:00 PM
  • Tue
    8:30 AM - 5:00 PM
  • Wed
    8:30 AM - 5:00 PM
  • Thu
    8:30 AM - 5:00 PM
  • Fri
    8:30 AM - 5:00 PM
  • Sat
    Closed

Access Hours